Collection: Returns & Refunds Policy - Uahpet

Returns & Refunds Policy

30-Day Return Policy

We offer a 30-day return policy. You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the item must be in the same condition as when you received it, with all original accessories and components included. Please keep the original packaging whenever possible, as it helps protect the product during return shipping.

To start a return, please contact us at support@uahpet.com before sending any item back.

How to Return an Item

Step 1: Contact support@uahpet.com and provide:

Your order number
The reason for the return
Photos or videos if the item is damaged, defective, or incorrect

Step 2: Wait for our customer support team to review your request and confirm the correct return address and return instructions for your order.

Step 3: Securely pack the product with all included accessories and components. Please include your order number and return information inside the package.

Step 4: Ship the package only to the return address confirmed by our customer support team.

Please do not send a return without prior authorization, as this may delay the processing of your return or refund.

Return Shipping Costs

If the return is caused by the customer, including reasons such as a change of mind, ordering the wrong item, or other non-product-related reasons, the customer is responsible for the return shipping cost. The actual shipping fee will depend on the carrier selected by the customer.

If the return is caused by UAHPET, including receiving a damaged, defective, or incorrect item, UAHPET will be responsible for the return shipping cost.

We do not charge additional restocking fees for approved returns.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@uahpet.com as soon as possible.

Please provide your order number and photos or videos showing the issue. Our customer support team will review the case and provide the appropriate return, replacement, or refund instructions.

Please do not return damaged or defective items until our customer support team has confirmed the return instructions.

Return Address

Before returning any item, you must contact our customer support team to confirm the correct return address for your order.

Our reference return warehouse address is:

Cathy Logistics Inc. - 06
9448 Richmond Pl, Unit B
Rancho Cucamonga, CA 91730
United States
Tel: +1 626-756-5678

Please do not send your return to this address until our customer support team has confirmed the return address and instructions for your specific order.

Returns sent without prior authorization or to an unconfirmed address may result in processing delays.

Order Cancellations

Orders are generally processed within 1 business day after the order is confirmed.

If you wish to cancel your order, please contact us at support@uahpet.com within 1 business day of placing your order.

If your cancellation request is received before the order has been shipped and within the cancellation period stated above, we can cancel the order.

Once an order has been shipped, it can no longer be canceled and will need to be handled through our return process after delivery.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be processed within 48 hours after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the order.

After we process the refund, it may take approximately 5-10 business days for the funds to appear in your account, depending on your bank, credit card issuer, or payment provider.

For purchases made using promotions or discounts, refunds will be based on the actual amount paid for the returned item.

Items That May Not Be Eligible for Return

A return may not be accepted if:

The return request is submitted more than 30 days after delivery.
The product has been damaged due to misuse or improper handling by the customer.
Required accessories, components, or parts are missing.
The product is returned without prior authorization from our customer support team.

Items from different orders should not be combined in the same return package unless our customer support team has specifically approved it.