Collection: Shipping Policy - Uahpet

Shipping Policy

At UAHPET, we're committed to making sure your pet essentials arrive safely and on time. Please review our shipping information below before placing your order.

1. Shipping Regions

We currently ship to the contiguous United States (48 states and Washington, D.C.) only.

We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

International shipping is currently unavailable.

2. Shipping Rates

We offer the following standard shipping rates within the contiguous United States:

Order Value	Shipping Fee
Under $50	$8.00
$50 or more	FREE

Shipping fees are calculated automatically at checkout based on your order value after applicable discounts.

3. Order Processing

Orders are typically processed within 1 business day after confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Processing times may be extended during holidays, major sales events, or periods of high order volume.

4. Estimated Delivery Times

Standard Shipping: 3–5 business days

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, and other unforeseen circumstances.

Please note that delivery estimates do not include order processing time.

For pre-order items, please refer to the estimated shipping date provided on the product page.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can also track your shipment through our Track Your Order page.

Please allow some time for tracking information to update after your package has been handed over to the carrier.

6. Frequently Asked Questions

Q: Where will my order ship from?

Orders are shipped from our U.S. warehouse.

Q: Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us at support@uahpet.com as soon as possible.

We will do our best to assist you, but address changes cannot be guaranteed once an order has been processed or shipped.

Q: What should I do if my package is delayed?

Please check your tracking information for the latest delivery updates. If your package appears to be significantly delayed, contact our customer support team for assistance.

Q: What if my package is lost or damaged during shipping?

Please contact support@uahpet.com with your order number and details of the issue. For damaged items, please include photos of the package and product.

Our team will review the situation and help you with the next steps.